Shipping Details:

• How are shipping charges calculated?

Enjoy complimentary shipping and handling on all items purchased from our online store at Pacous. You won't encounter any additional costs – shipping is on us!

Payment Information:

• How can I pay for my order?

For a secure and smooth payment process, our website utilizes Shopify Payments by Shopify. Your transaction is securely processed.

Using Promo Codes:

• How do I apply promo codes?

To use a promo code, simply enter it in the “Discount Code” field during checkout. Make sure to enter the correct code before finalizing your purchase, as applying it manually post-checkout may not be possible.

Order Tracking:

• Can I track my order?

Absolutely! Once your order is shipped, we'll send you automated tracking details via email. This allows you to track your order until it arrives at your door. Track Your Order

 

Contacting Pacous:

• How do I reach Pacous about my order?

If you have any questions about your order, our dedicated customer support team is ready to assist you. Contact us at Support@Pacous.shop. Please provide your email address and order number for efficient assistance.

Modifying or Cancelling Orders:

• How can I change or cancel my order after placing it?

To make changes or cancel your order, please contact Customer Service at Support@Pacous.shop. We'll do our best to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. Refer to our Refund and Return Policy for more information.

Non-Receipt of Orders:

• What if my order doesn't arrive?

If there are any delays or issues with receiving your order, please contact the carrier first to confirm the delivery address. Also, consider providing your phone number to aid in locating your package through the carrier's claim process, typically lasting about one week.

Refund Process:

• When will I receive a refund after returning an item?

Once your return is authorized, monitor the return tracking number. After the item reaches our warehouse, we'll process your refund promptly within 2-3 business days.

Assembly Instructions:

• Where can I find assembly instructions?

For products requiring assembly, you'll find assembly instructions inside the product package. If you need further assistance, contact our customer service at Support@Pacous.shop, and we'll gladly provide online instructions for your item.

At Pacous, our goal is to provide exceptional customer service and ensure your shopping experience is enjoyable. If you have any additional questions or need assistance, feel free to reach out. Happy shopping!